Shipping Policy
Last Updated: April 2026
At The Sale Zone we are proud to serve customers all around the world. No matter where you are located we will get your order to you safely and as quickly as possible.
Where We Ship
We ship to every country worldwide. Whether you are in the United States, United Kingdom, Canada, Australia, Europe, Asia, Middle East, Africa or anywhere else on the globe — we deliver to your door.
No matter your location The Sale Zone has you covered.
Processing Time
All orders are processed within 1-2 business days after payment confirmation regardless of your location. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation with your tracking number as soon as your order has been dispatched.
Shipping Options & Delivery Times
United States (Domestic)
Standard Shipping (Free on orders over $50)
Estimated delivery: 5-7 business days
Carrier: USPS / UPS
Expedited Shipping ($9.99)
Estimated delivery: 2-3 business days
Carrier: UPS / FedEx
Express Shipping ($19.99)
Estimated delivery: 1-2 business days
Carrier: FedEx Express
International Shipping (Worldwide)
Standard International Shipping
Estimated delivery: 10-20 business days
Cost: Calculated at checkout based on your location and order weight
Expedited International Shipping
Estimated delivery: 5-10 business days
Cost: Calculated at checkout based on your location and order weight
Express International Shipping
Estimated delivery: 3-5 business days
Cost: Calculated at checkout based on your location and order weight
Note: International delivery timeframes are estimates. Actual delivery times may vary depending on your country’s customs clearance process, local postal service and any unforeseen carrier delays.
Free Shipping
Domestic (USA):
Free standard shipping on all orders over $50 within the United States. Applied automatically at checkout.
International:
Free standard international shipping on all orders over $150. Applied automatically at checkout when you order meets the minimum threshold.
Shipping Carriers
We work with the following trusted global carriers to deliver your orders:
Domestic (USA):
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
International:
- DHL Express
- FedEx International
- UPS Worldwide
- Aramex
- Local postal services where applicable
The carrier used for your order depends on your location, order size and selected shipping method. We always choose the most reliable carrier available for your destination.
Order Tracking
Once your order is shipped you will receive a shipping confirmation email containing your tracking number and a direct link to track your order in real time anywhere in the world.
You can also track your order by:
- Logging into your account on thesalezone.com
- Visiting the carrier’s website and entering your tracking number
- Contacting us 24/7 at [email protected] with your order number
Customs, Duties & Taxes (International Orders)
For international orders your shipment may be subject to import duties, customs fees and local taxes imposed by your country’s customs authority.
Please note:
- These charges are the responsibility of the customer and are not included in our product or shipping prices
- The Sale Zone has no control over customs fees as they vary by country
- Customs clearance may cause additional delays beyond our estimated timeframes
- We are required by law to declare the full value of all shipments on customs documents and cannot mark packages as gifts to avoid duties
We recommend checking your country’s import duty rates before placing an order. If you have questions about customs charges for your country feel free to contact us at [email protected] and we will do our best to help.
Restricted Countries
While we ship to virtually every country worldwide there are some regions where shipping may be restricted or unavailable due to international trade regulations and carrier limitations. If your country is not available at checkout please contact us at [email protected] and we will explore alternative shipping solutions for you.
Failed Deliveries
If a delivery attempt is unsuccessful the carrier will leave a notice and attempt redelivery. After multiple failed attempts the package may be returned to us.
If your package is returned due to an incorrect address or failed delivery attempts you will be responsible for additional re-shipping costs.
Please ensure your shipping address is complete and accurate — including apartment number, city, postal code and country — before completing your order. We are unable to change the shipping address once an order has been dispatched.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package:
- Check with neighbors, building management or your local post office first
- Wait 24-48 hours as carriers sometimes update tracking early
- Contact us immediately at [email protected] if the issue persists
We will work directly with the carrier to investigate and resolve the issue. Claims for lost packages must be raised within 7 days of the marked delivery date for domestic orders and within 14 days for international orders.
Damaged Packages
If your order arrives damaged please:
- Take clear photos of the outer packaging and the product immediately upon receipt
- Contact us within 48 hours at [email protected]
- Include your order number and photos in your message
We will arrange a free replacement or full refund at absolutely no cost to you. We take full responsibility for any damage that occurs during transit.
Contact Us About Shipping
Our support team is available around the clock to answer any shipping related questions.
📧 [email protected]
💬 Live Chat on thesalezone.com
⏰ Available: 24/7 — 365 Days a Year
We aim to respond to all shipping enquiries within a few hours regardless of your time zone.